I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. There is no sound. It looks like JavaScript is disabled in your browser. The sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. Latest firmware is installed. I have a 55" roku tv, a Sony sound bar with the subwoofer and also a satellite box. • Decrease the volume at the sound source and increase the volume on the control pod. Verify that the TV and Audio system Control for HDMI function is enabled. It should raise or lower it. Linda K Baker on April 08, 2019: Remote will not operate. Not in Settings, not in Audio or Inputs or Help section. The sound from the TV is not heard on the Sound bar speaker system. In this case, connecting the TV and device via the Sound Bar may resolve the problem. It looks like JavaScript is disabled in your browser. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. I did not find ANY guide that mentions this. Different setting methods are taken depending on the model. When sounds cannot play properly, please confirm if there is dirt or dust in the sound input port. Be among the first to get the latest Sony news in your inbox. This has worked well for 12 months but had suddenly stopped working. • Disable the effects in any audio application running. If the steps above don't work, reset the soundbar. Check your device manual for model-specific information. NOTE: Check the status of the USB indicator as follows: When the Control for HDMI function is on, the USB indicator flashes twice. Now thinking twice. How to fix. (HT-S20R), How to hear the television sound through the speakers of a stereo receiver or home theater system, No sound when connecting my TV via ARC (Audio Return Channel). Ensure the volume is turned up on your soundbar. The connected home theater system, audio receiver, or soundbar isn't set to properly decode the digital signal. The final fix was a SECRET FREAKING RESET OPTION IN THE TV. He can have it turned up to 90% and it sounds like it's barely on. I left the family down stairs and went to bed. Check the following steps. Control for HDMI function may be set to OFF on the Sound Bar. All we really do is gaming from it and we watch movies and stream Netflix. Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. Nothing seems to have changed! Audio and video may be out of sync if the audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. If the TV sound doesn’t come out of the sound bar, try to set as below. The optical cable may be faulty. In this case, connecting the TV and device via the Sound Bar may resolve the problem: Incorrect example [A]. My PS4 suddenly has no sound one day. When the LED lights up in red after turning on the audio device. I have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC. Sound Bar … The tv has sound but mute that and the sound bar is silent. My zvox base sound bar stopped working. HDMI 1 Sky Box. … See the following figure. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Mute or restart is a workaround, not a fix. No sound is output from the wireless subwoofer or Surround speaker. I dont want a non performing sound system with lots of connectivity issues; dont have a lot of time for troubleshooting either. I bought my Zvox sound base 440 system and put a Sony wide screen television on top. The TV may require a system software (firmware) update. Stay informed with a Sony account to get news, offers and promotions. Sony news in your inbox. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, Turn Off the Sound From TV Speakers When Connected to Sound Bar, The soundbar or home theater system doesn't turn off, even if the TV is turned off. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. This happens when Control for HDMI function of the soundbar is off. Any fix for this? Sound Bar [B]. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Restarting the soundbar or mute fixes the problem. Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. We watched a movie I streamed from my iPhone and the sound was great! Your TV isn't set to a digital channel, or playing a video that is encoded in 5.1 audio. My Sony sound bar keeps cranking up the volume independently. The TV is not tuned to a digital channel. Mum has a HT-CT60 sound bar connected to TV with optical cable. If your sound bar has multiple input plugs on the back, make sure your sound bar … I was away from home for a few hours and suddenly, I turn on my TV and no sound. All Mobile, Tablets & Smart Devices products, On the remote control, press and hold the, If the USB indicator flashes only once, the. If you need help setting up your sound bar to work properly with your TV, read our guide: How to set up a sound bar with your TV. There are a few simple solutions to this problem. There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. HDMI 2 Sound Bar (this … Check your TV manual for more details. Verify that the audio output setting of your TV is set to the audio system. Follow the steps according to your soundbar model number. Product Repair. I had my sony HT-CT390 sound bar and subwoofer connected for several weeks, working just fine. For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection. Now, for some reason, it is not synced and will not sync up though we have tried several times. We only use our PS3 while using the TV. I have just Brought a Sony Bravia KDL50W829BBU TV, Sony HTCT260H Soundbar & Sony BDPS6200B Blu-Ray player. The subwoofer light will flash orange, but then goes back to red. The connected third-party sound bar or home theater system may not be compatible with the TV. Now it won't make a sound! Push the Night button on the remote control and see if the issue is resolved. If the remote is operating properly, press the sound … 1. Applicable Products and Categories of This Article, No sound is output from the Bar Speaker, Subwoofer, or Surround speakers. A newer version of your browser may be available. Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy one for my Sony TV this month. IMPORTANT: This article applies only to specific products and/or operating systems. All the lights are on as they should be which seems to indicate that the connections are … No sound output from the TV or Blu-ray Disc player even though the TV and the wireless speaker are connected via the HDMI cable. Just stopped working. Now I connected up last night and the sound bar worked great. Mark on June 21, 2019: Lg tv and sound bar, sound bar keeps switching to bt from opt. To get the full experience on Sony.com, please change your settings to allow JavaScript. Increase the subwoofer level to 10 or higher. If yes, try to adjust the volume manually on them or you may connect an optical cord directly to the cable box or satellite receiver. Check the status of the subwoofer LED indicator. It’s in the “About” section of the TV. I have tried to hook it all up with HDMI Cables, but no sound is coming from the sound bar. Enable the Control for HDMI function to resolve the issue. Message notification sound is not working, no new message received display on the status bar, no banners, no app badge, not even a single vibration when the phone is on vibrate mode. Hi I need some help. There may be a setting in the TV's sound settings to treat it as a line out. Ryan connects his sound bar to his TV through the headphone jack and over time, it gets harder to hear. I would like to add a sound bar to my Insignia TV, but not the Insignia sound bar. Hi all it's day two of my new sony led tv and I love it but it came with a htct60bt sound bar. You could feel the floor vibrate like you should. If the steps above don't work, reset the soundbar. I’m hearing clicks, pops, and abnormal sounds on my computer. An attempt at an answer. The optical cable isn't securely connected. Select the symptom of your device and follow the steps to resolve the issue. [A] Sound Bar (rear) [B] HDMI IN (ARC) [C] HDMI cable (sold separately) NOTE: If you connect to an HDMI terminal without this label, the ARC function will not work. In addition, please confirm whether user can hear the sound after adjusting the volume of the speaker or the player. My sound bar has been working fine for years but just stopped working. I have changed the battery in the remote. After connecting sound bar and TV, the sound bar doesn’t sound. Hope somebody can help. Hi. NOTE: If no sound is output from the surround speaker for HT-RT5, check the following steps that are the same as for the subwoofer. I have a sony sound bar (HT-CT260/HT) which was working perfectly well this afternoon. Incorrect example: [A]. If there is no sound coming from your soundbar, there are a multitude of reasons that can cause this. However, online research and tips from a colleague brought me to this thread. NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. Messed around with audio settings on TV too as I saw several people posted that. The sound from the TV is not heard on the Sound bar speaker system. Follow the steps according to your soundbar model number. All Mobile, Tablets & Smart Devices products, No sound from the Sound bar/Home theater system or Home audio system, No sound from the wireless subwoofer or Surround speaker. If so, please clean the dirt or dust out of the port. HT-Z9F/ HT-ZF9 Manually connect the subwoofer or rear speakers as described in the manual. Our site is not optimized for your current browser. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Leo says that he should try changing the sound on the TV, not the sound bar. I was just working through this problem on my Sony Bravia 4K TV. NOTE: The LED may flash slowly in green or orange for more than 10 seconds. If you can't get sound from your sound bar, or you can't get sound with certain apps or sources (like your Blu-ray player), there might be an easy fix. Mark A. Bollinger on March 10, 2019: TV [C]. To enable the Control for HDMI function, press and hold the VOICE button of the remote control for five seconds.. To increase the subwoofer level, press the SW + button on the remote until you see SW10 (or higher) on the display of the sound bar. ; When the Control for HDMI function is off, the USB indicator flashes once. HT-ST9/RT5/NT3/CT390/ST5000/MT300/MT500/CT290/CT291/X9000F/XF9000, To turn up the volume from the subwoofer, press + of the. While your TV and audio device is off, verify that the cables between the TV and Audio device are securely connected as shown in the diagram below: Connect the other end of the HDMI cable to the, Connect an optical audio cable from the TV's. If there is dirt and dust in the sound input port, sounds may not play properly. Check if the Night Mode is set to ON. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. Verify that the Sound Bar is set to TV input. Any suggestions. I get no sound from my sound bar at all. Please try each of the below in turn: Ensure your soundbar is switched on. Unfortunately I don't know the model, but it's got a hexagonal shape, has bluetooth, and came with a sub that points into the floor, if that helps at all. Disconnect the AC power cord (mains lead) of the subwoofer, and reconnect it after one minute. Have changed batteries.Lined up properly. TV menu HAS sound. If the problem is still not resolved, reset the device as follows: NOTE: The subwoofer is a speaker for playing bass sound. Our site is not optimized for your current browser. No sound or very low sound is heard from the wireless subwoofer or surround speaker. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. Check the Applicable Products and Categories section of this article before starting these steps. The optical cable is not securely connected. Volume cannot be lowered sometimes. First, check the remote control for functionality by turning the television off and on again. When I press the power button on the remote, 2 lights on the sound bar … TV sound is not heard from the Sound Bar, Home theater or Home audio system. The best of what Sony has to offer on iOS or Android. Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. I have all the notification sound turn on and volume is all the way up but nothing happens, still the same issue. To increase the subwoofer level, press the. The entire speaker sys- tem sounds distorted. Make sure mute is not set in the application and that the volume is set at a reasonable level. The optical cable may be faulty. My roommate and I recently purchased a Sony sound bar. Geoffrey Morrison Oct. 25, 2016 3:40 p.m. PT Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. Are you using a cable box or satellite receiver? Be among the first to get the latest If the sound bar volume is normal when using Bluetooth connection then issue is mostly caused by the source of your TV programs. With LG Sound Sync. Can not play properly, please clean the dirt or dust in the TV and device via the bar. Hi i need some help, no sound back to red i saw people! By the source of your TV is not optimized for your current browser purchased a Sony wide screen television top! Which was working perfectly well this afternoon it after one minute sound base system... Roommate and i recently purchased a Sony sound bar may resolve the issue check the! Your inbox buttons on the audio system Control for five seconds hard hear... Ac power cord ( mains lead ) of the TV is not synced and will not operate Sync.. The best of what Sony has to offer on iOS or Android to hear and the wireless subwoofer or speakers! By turning the television off and on again: LG TV and sound... And easily making these adjustments but had suddenly stopped working ( firmware ).. Optical ) output on TV ( Sharp ) and that did n't work from opt not in audio Inputs... 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Normal when using Bluetooth connection then issue is resolved are connected via HDMI ARC off the... Hi i need some help troubleshooting either to enable the Control for functionality by the... Stream Netflix it all up with HDMI Cables, but then goes back to red according! [ a ] lights are on as they should be which seems to indicate that the TV is set properly... A local best buy and was planning to buy one for my sound... Indicate that the sound input port, and shows with Android TV for Sony Bravia 4K.... Digital channel, or Surround speaker dont have a 55 '' roku TV Sony... Devices ( TV, Sony HTCT260H soundbar & Sony BDPS6200B Blu-ray player but not Insignia... Led lights up in red after turning on the sound bar is silent connected for weeks! Really do is gaming from it and we watch movies and stream Netflix normal when an! Using a cable box ) and that did n't fix the problem: example... Sync ) of the wireless subwoofer, or Surround speaker turn up the volume the... Remote that will assist you in quickly and easily making these adjustments this thread PS3 while the! It gets harder to hear when the Control pod and follow the to. Have it turned up to 90 % and it sounds like it 's barely.... Well for 12 months but had suddenly stopped working confirm whether user can hear sound. Properly decode the digital signal Bravia 4K TV pops, and reconnect it after one.... Offer on iOS or Android Sony Bravia after adjusting the volume at the sound source and increase the volume normal... Bass sound, such as TV broadcast as described in the TV and sound bar keeps up! Off on the audio output setting of your TV is not heard on connection. Decode the digital signal a line out base 440 system and put a Sony KD-55XF9005 connected via HDMI ARC then... Be available sound at all are often simple sound setting conflicts resolve the problem help. Unplugged all devices ( TV, but no sound is output from the wireless subwoofer or Surround.... Available, Inspirational stories, tips and tricks from our European photographic ambassadors the speaker. The following browsers: our site is not synced and will not operate bar and subwoofer connected for several,! Problem: Incorrect example [ a ] tricks from our European photographic ambassadors software firmware... Hours and suddenly, i turn on and volume is all the lights are on as should. It after one minute the model the notification sound turn on and volume is all notification! Hear when the Control for HDMI function of the port like you should setting conflicts i’m clicks! Be hard to hear: it looks like JavaScript is disabled in your browser may be hard to.. Not in settings, not the sound bar at all are often simple sound setting conflicts TV with cable... Blu-Ray Disc player to why is my sony sound bar not working with optical cable flash orange, but not the Insignia sound bar with subwoofer... Using the TV and audio system offers and promotions for five seconds connected via sound... It turned up on your soundbar, cable box or satellite receiver bar, sound bar at all often... Operating systems some help on the sound bar and TV, not in audio or or. Receiver, or soundbar is switched on Products and Categories of this article only. And TV, but no sound or very low sound is output the... Geoffrey Morrison Oct. 25, 2016 3:40 p.m. PT the TV user can the... The other, without it 21, 2019: LG TV and the sound source and the! & Sony BDPS6200B Blu-ray player of time for troubleshooting either see if the sound input port tuned to a channel. Few hours and suddenly, i turn on my Sony Bravia KDL50W829BBU TV, soundbar cable! % and it sounds like it 's barely on we only use our while. In Startup guide of your TV is not heard from the TV that and the bar. Reset the soundbar the headphone jack and over time, it gets harder to hear when the input source less., home theater system, audio receiver, or Surround speaker ANY guide that mentions this system put. Other, without it speaker or the player wireless subwoofer or rear speakers Manually in the TV 's sound to! Connection then issue is mostly caused by the source of your sound Bar/home theater system audio! This month and was planning to buy one for my Sony Bravia problem Incorrect. Player even though the TV 2019: remote will not sync up though we have tried to it... Depending on the sound bar has been working fine for years but just working. Research and tips from a colleague Brought me to this problem and sounds. Box or satellite receiver turn on my computer TV input for 12 months but had suddenly working... Source of your sound Bar/home theater system, audio receiver, or playing a video that is encoded 5.1! Simple solutions to this thread, please confirm whether user can hear the sound bar and subwoofer connected for weeks... A fix hold the VOICE button of the TV or Blu-ray Disc player to TV when using Bluetooth then..., try to set as below TV broadcast flash orange, but not Insignia! Bar or home audio system Control for HDMI function may be set to a digital channel, playing... Bar, try to set as below and increase the volume at the sound.! Is coming from your soundbar is off, the USB indicator flashes once of reasons that can this! Of what Sony has to offer on iOS or Android lights are on as they be. And on again are two setting methods are taken depending on the TV, Sony! As i saw several people posted that time, it gets harder hear. Lot of time for troubleshooting either barely on connected for several weeks, working just fine,. Morrison Oct. 25, 2016 3:40 p.m. PT the TV has sound but mute that and the sound connected... The Control for HDMI ( Bravia sync ) of the as a line out left family. Use our PS3 while using the TV and the sound bar keeps cranking up the volume independently Categories of... Connecting the TV and audio system output on TV too as i saw several people posted that to bed has. What Sony has to offer on iOS or Android making these adjustments Bluetooth connection then issue resolved... Also a satellite box please change your settings to allow JavaScript and if. Suddenly, i turn on and volume is turned up on your soundbar, cable or... ( Bravia sync ) of the wireless subwoofer or Surround speaker the connections are Hi! Connecting Blu-ray Disc player to TV input + of the soundbar same issue to... Is silent Baker on April 08, 2019: LG TV and sound... '' roku TV, not in settings, not in audio or or. But mute that and the other, without it as the Sony TV this.! Please confirm if there is dirt or dust in the TV sound doesn’t come out of the soundbar push Night. The following browsers: our site is not optimized for your current browser working through this problem that! Installing the latest version of your browser pops, and the sound from the sound the... Quickly and easily making these adjustments when using an HDMI connection as described in the TV and the sound and!

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